Frequently Asked Questions
Here are some answers to questions we are often asked. If you have a question we haven’t answered here, please contact Dee’s and we will be happy to help.
Your business listing states you specialize in the moving claims industry. What are some of the components involved in serving this industry and the priority’s?
Some companies in this industry may have a different approach, and, or interpretation to this question. My methods , and how Dee’s team manages this question is somewhat cut and dry in that Dee’s sole goal is constantly seeking new ways to improve our services, making sure honesty is never compromised. What has allowed Dee’s to achieve these long term relationships is very simple in that honesty by far, regardless of cost has always been paramount.
Tell us about your background and how you got started in this business.
I got started when I was a cop in Washington, D.C., 1970. I continued to work at the craft, went to more seminars than you can imagine, lots of reading, lots of mistakes, lots of experimenting. I did this in short to make honest extra money in order to support my family, and the love of being a street cop at that time of my life. I have been a U.S. Marshal, and held positions such as regional and national sales manager in the fire/safety/electrical security industry. As a union member, I enjoyed very much being a union representative in the trade show industry. Became an owner with a furniture repair/restoration franchise , later decided I was better off without a franchise.
What are your company’s major services and strength’s? Specialties?
Very simply put is providing the highest quality of service that we can muster, and being honest with our customers is foremost. There is no flex with myself,or Donna on that subject even if it means losing a customer, and that has happen. Dee’s takes pride in doing the best job possible, doing it honestly. Additionally, if Dee’s can’t do a particular job for any number of reasons, we will take a pass and refer the party to someone Dee’s feel will do good by them. Through out Dee’s history we eventually experience having that same potential customer becoming a customer later.
What geographical area do you cover?
Dee’s Furniture Repair territory for Moving Claims is:
The State of Illinois (Chicago Metro) Indiana , Wisconsin.
Dee’s Furniture Repair is prepared to go anywhere in the USA if requested at very discounted rates.
What aspects of work do you enjoy the most?
To the point, the people, the repair challenges
What do you do in your business to ensure customer satisfaction and satisfy your accounts?
Again simply put, provide an honest service, with high quality, and if they are not happy, and if they allow you to keep at it till you get it right, do so. In this situation you eat the bill and take it as the cost of doing an honest business, and learn from it, no repeats. Lastly, Donna, who for all intents and purposes is Dee’s, the heart beat, who without question keeps a close eye on every aspect of Dee’s Furniture Repair. The claims people should know that Donna brings over 40 years of litigation experience , has a education major in English which allows impeccable ‘Inspection Reports’. In other words, Donna’s experience, as my past experience in law enforcement allows us as a team to insure false claims don’t get past us.
Do you have any special advice or words of wisdom you would like to give to other companies that deal with claims people?
As far as claims people I think I have made clear at least how we run our business. (all the above) Be detailed, be investigative, be objective, be polite, say it like it is in your reports, no beating around the bush.
Do you have any interesting, humorous, or horror stories that stick out in your mind? Too many to mention but have many of each.
Give me call if you wish and I will be more than happy to share.
What types of technology are you using in your business?
First, shop operations motto is keep it simple, make it quality , make it timely, double, triple check before stamped as completed. The technology is by and large what most other quality shops utilize. Inventory control is on a up to date data base program. Office operations in brief, is extremely detailed, especially in the area of communication, documentation of absolutely all communication. Everything here mentioned pertains to Dee’s on-site operations as well.
To contact Mr. Bandy or his office, please send us an email, or call: